Well it is day 2 in my transition to ATT Uverse (it's really day 3... I'm playing catch up....)
I've decided to stay with DishNetwork's definition of DRV and multi-room support... So I have to go around and hook everything back up...what a pain! So as I head out... I discover that the ATT tech (tech day #1...we'll call him)... Cut the f**king line to my Satellite dish.... WHAT!!!??? Why the hell did he do that? He cut the line and is now using the line going into the house on the ATT network? Gee, I guess he didn't want to put in a new Coax line? WHAT THE F***K!
Yeaper, now that I'm already slightly annoyed by what I was sold and didn't get! Now, I'm just plain pissed off!!!!
So, I call the support number that Tech day #1 gave me... and I know it's not really the right number, but the guy on the phone is going to try to help me... Now to this level 2 tech on the phone's credit... he did try to help me... as we talked and he mentions that there maybe a service charge to get another tech out to fix the problem... I pointed out that no there will not be a service charge for ATT to fix something YOU broke!
I ended up having to talk with a supervisor... no surprise there... and again... I explain what happened... and the only thing she could say was... the tech really cut your dishnetwork line? Yeaper! "....they are not suppose to do that!..." Yeah, you're telling me! But in the end, the supervisor lady did help me! She placed the tech call to get someone dispatched to my house... she also went the extra mile and said that she would call me back to check and that if there was any problem or charge that she would get it handled... Now that is customer service!!!
For all of the f**king up that ATT did and is doing concerning getting Uverse and getting it's services... this lady handled the customer in a very professional manner... she didn't argue with me... she didn't put my concerns off... she listen and managed the problem.... Kudos!!
Tech day #2 was nice guy showed up and I point out the issue to him... The tech doesn't understand why the previous tech did what he did, but I get the sense from this tech that he wants to help and make things right, so he slices in a new line... and he gives me a replacement coax cable so I can a hook up the power back into the Dish equipment....
I finally got everything set back up and running.... Now day #3... another interesting experience with ATT.....
~cse
cse
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